Process Tools

TIP SHEET: Accessing Documents from your My COA Account

Having trouble finding the electronic documents that COA sends to you via your My COA account? This tip sheet provides guidance on how to access those documents. (created December 2006)

TIP SHEET: EAP Stakeholder Surveys

Identifies which stakeholder categories apply to your organization and which surveys you should use. (created July 2009)

Relevant Standards

Primary: PQI 4.02(c)

Secondary: PQI 2.02

Rating Indicators for Assessing the Implementation of COA Administration and Management Standards

The following rating indicators are used by the Peer Team for assessing an organization’s implementation of the Administration and Management standards during the site visit. Organizations can also use these same rating indicators to determine their own level of implementation of the standards prior to the site visit. (created December 2006)

Rating Indicators for Assessing the Implementation of COA Service Standards

The following rating indicators are used by the Peer Team for assessing an organization’s implementation of the Service standards during the site visit. Organizations can also use these same rating indicators to determine their own level of implementation of the standards prior to the site visit. (created December 2006)

Authorization for Disclosure

Provides COA with permission to discuss information about your organization's accreditation process with an independent contractor. (created February 2005)

SELF-PACED TRAINING: How to Complete the Stakeholder Surveys

Self-paced training is 3:10 minutes in length. (created December 2010)

Interim Review Fact Sheet and Table of Evidence

Used by organizations approved for an interim review to determine which standards need to be implemented and what evidence needs to be submitted. (created September 2009)

CHECKLIST: 8th Edition NAs

Includes the entire list of Not Applicable (NA) notations contained throughout the standards. Can be used by the organization to determine which NAs they can take prior to completing the self-study. Can also be used in an organization's self-study to show which NAs are applicable. (created December 2006)

CHECKLIST: 8th Edition NAs (Public)

Includes the entire list of Not Applicable (NA) notations contained throughout the standards. Can be used by the agency to determine which NAs they can take prior to completing the self-study. (created December 2006)

TIP SHEET: For-Profit Organizations NAs and Interpretations

This tip sheet lists the standards that may be "not applicable" to for-profit organizations, as well as standards where an interpretation specifically addresses for-profits.