SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  EMPOWERMENT

The process of helping individuals, families, groups, or communities to increase their personal, interpersonal, political, social, and/or economic strength or position and to develop influence that may impact their circumstances.		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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  TRAINING

Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.		  
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Domestic Violence Services
  
Private Org Public Agency  

PA-DV 11: Safety and Security of Shelters and Safe Homes

 
Shelters and safe homes provide safe living arrangements by implementing security systems and procedures that protect residents, personnel, and safe home providers.
related PA-ASE 6.01,  PA-ASE 6.04
Interpretation: The agency must establish a security system and procedures for its shelter or safe home that includes: (1) protection of the location, (2) procedures for managing threats to safety, and (3) training residents, personnel, and safe home providers on potential risks and safety procedures. Residents, personnel, and safe home providers should be familiar with all aspects of the security system and procedures.
NA The agency does not provide shelter or safe home services.
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PURPOSE: Individuals who receive Domestic Violence Services gain a sense of empowerment, improve their well-being, and increase their ability to live safely and independently.
 
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