The agency minimizes barriers to the initiation of needed services by using a variety of culturally, geographically, and age appropriate outreach strategies.

PA-CSE 1.01

The agency uses an array of outreach strategies to inform the community about the services it provides and how to access them.

Interpretation: Appropriate outreach can include posters, pamphlets, public service announcements, communication with those who come into contact with the target population, and outreach to other providers. Some services are targeted to a specific population requiring outreach to identified community partners.

PA-CSE 1.02

The agency works with other community service providers to inform potential service recipients about the type and quality of services it offers.

PA-CSE 1.03

The agency informs the community when information and referral services have a particular focus, such as elder care, child care resource and referral, or legal services.

NA The agency does not provide information and referral services with a particular focus.

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	PURPOSE: Individuals and families who participate in Counseling, Support, and Education Services identify and build on strengths, develop skills to manage situational change, access appropriate community support and resources, and improve functioning in daily activities at home, at work, and in the community.

RELATED FILES

NA Request.doc
PA_CSE Template.doc
PA-CSE Reference List.pdf


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	COMMUNITY A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.


	OUTREACH Contact initiated by a provider to identify persons in need of services, to provide information to them about services and benefits, and to encourage the use of appropriate services.


	SERVICE RECIPIENT The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.


	QUALITY In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.