SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  EMPOWERMENT

The process of helping individuals, families, groups, or communities to increase their personal, interpersonal, political, social, and/or economic strength or position and to develop influence that may impact their circumstances.		  
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  SCREEN

A preliminary test administered to a client to determine whether he/she meets eligibility criteria for the services offered by an organization. 		 
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  PRACTICE

Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.		  
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  CONNECTED

The means by which individuals access services that may or may not be provided by the organization itself. These terms are used interchangeably when individuals are connected to services either directly or by referral. See also LINKED.		  
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  ELIGIBILITY

The degree to which an individual, family, group, or community meets the specific criteria and qualifications required to receive goods, benefits, or services.		  
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  CRITERIA

Systematically developed, objective, and quantifiable statements used to assess the appropriateness of specific decisions, services, and outcomes.		  
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  CLIENT

See service recipient.		  
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  CONTRACT

A formal written agreement between two or more parties that specifies the services, space, or products to be provided in exchange for some form of compensation. Also known as "purchase of service arrangement."		  
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  REFERRALS

Resource suggestions provided to consumers to address problems or needs that are beyond the scope of the organization's mission.		  
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Domestic Violence Services
  
Private Org Public Agency  

PA-DV 2: Screening

 
The agency screens survivors promptly and responsively to identify needs efficiently and direct individuals to appropriate services.

PA-DV 2.01

 

Survivors are screened and informed about:

  1. how well their request matches the agency's services; and
  2. what services will be available and when.
NA Another provider is responsible for screening.

PA-DV 2.02

 

Prompt, responsive screening practices:

  1. ensure equitable treatment;
  2. give priority to individuals at greatest risk; and
  3. support timely initiation of services.
NA Another agency is responsible for screening.

PA-DV 2.03

 
Individuals who cannot be served, or cannot be served promptly, are referred or connected to appropriate resources.
Interpretation: If the agency lacks sufficient resources to offer services, is filled to capacity, or a particular individual does not meet its eligibility criteria, the individual requesting services should be helped to access another local provider.
NA The agency: (1) accepts all clients, or (2) only receives clients by referral, and is required by contract to accept all referrals.
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PURPOSE: Individuals who receive Domestic Violence Services gain a sense of empowerment, improve their well-being, and increase their ability to live safely and independently.
 
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