Program personnel have the education, training, experience, and skills needed to support mentors and service recipients and promote positive, lasting matches.

PA-VM 9.01

Personnel are responsible for establishing, supervising, and supporting matched relationships.

PA-VM 9.02

Personnel have the competencies needed to:

recruit volunteers;
match volunteers with individuals who may need a mentor;
screen, select, train, support, and supervise mentors; and
collaborate effectively with service recipients and their parents or legal guardians.

related PA-TS 1, PA-TS 2

Interpretation: Competency can be demonstrated through a combination of education, training, and experience.

PA-VM 9.03

Employee workloads support the achievement of positive outcomes for service recipients, are regularly reviewed, and are based on an assessment of the following:

the qualifications, competencies, and experience of personnel, including the level of supervision needed;
the work and time required to accomplish assigned tasks and job responsibilities; and
service volume.

Interpretation: The agency should ensure that staff have time to facilitate the development of successful relationships.

QUICK JUMP TO


	PURPOSE: Individuals participating in Volunteer Mentoring Services develop supportive, positive relationships that contribute to the achievement of personal, social, and educational growth.

RELATED FILES

PA_VM Template.doc
NA Request.doc
PA-VM Reference List.pdf


	VOLUNTEER An individual who performs services for an organization for civic, charitable, or humanitarian reasons, without promise, expectation, or receipt of compensation for services rendered. Such service must be offered freely and without pressure or coercion, direct or implied, from an employer. If the individual is otherwise employed by the same employer for which s/he volunteers, the individual cannot volunteer to perform the same type of services that s/he is paid to perform as an employee.


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	PROGRAM PERSONNEL All direct service and administrators or supervisors of direct services that are involved in the operation of the organization's social service programs. "Program personnel" does not include MIS, accounting, facilities, clerical, or other staff that are not involved in the provision or oversight of direct services.


	TRAINING Instruction so as to make fit, qualified, or proficient in a skill or body of knowledge.


	SERVICE RECIPIENT The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.


	PERSONNEL The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards


	SCREEN A preliminary test administered to a client to determine whether he/she meets eligibility criteria for the services offered by an organization.


	PARENTS Parents can include: birth, foster, kinship, and adoptive parents. Please see service standards for more specific information about use of this term.


	LEGAL GUARDIAN A person who has legal responsibility for the care and management of a person incapable of administering his/her own affairs. In the case of a minor child, the guardian is charged with the legal responsibility for the care and management of the child and of the minor child's estate.


	EMPLOYEE Paid member of an organization. Foster parents are not considered employees and are specifically referenced in relevant standards.


	WORKLOAD The amount of work assigned to or expected from a person within a specified period of time. See also CASELOAD.


	ASSESSMENT An evaluation, which utilizes professional expertise and skills in the collection and analysis of data to understand and describe the nature of service needs of an individual, family, or group. Assessment, as in needs assessment, is also used to determine priorities of program planning and service development for the organization as a whole. See also DIAGNOSIS.


	SUPERVISION Assumption of responsibility for directly overseeing and evaluating the work or work products of personnel within an organization. Also includes inspecting the act or process of accomplishing a function or activity.