SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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Crisis Response and Information Services: Crisis Intervention; Crisis Hotline Services; Information and Referral Services
  
Private Org Public Agency  

PA-CRI 8: Crisis Hotline Services: Additional Requirements

 
A functional system operates to provide an immediate response to individuals in crisis.
NA The agency does not provide crisis hotline services.

PA-CRI 8.01

 
Trained crisis workers operate hotlines 24 hours a day, seven days a week.

PA-CRI 8.02

 
A live back-up answering service, or equivalent mechanism, is used when all incoming lines are busy.

PA-CRI 8.03

 
The agency dispatches rescue and other services without disconnecting calls.
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PURPOSE: Crisis Response and Information Services operate as part of the community's crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.
 
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