SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  OUTREACH

Contact initiated by a provider to identify persons in need of services, to provide information to them about services and benefits, and to encourage the use of appropriate services.		  
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  CRISIS INTERVENTION

The immediate response to the acute needs of a person in crisis including referral to appropriate community resources, advocacy, support, or direct assistance.		  
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Crisis Response and Information Services: Crisis Intervention; Crisis Hotline Services; Information and Referral Services
  
Private Org Public Agency  

PA-CRI 1: Access to Services

 
The agency minimizes barriers to the initiation of needed services by using a variety of culturally, geographically, and age appropriate outreach strategies to inform the community about the type of services it provides and how to access them.

PA-CRI 1.01

 
An ongoing public information campaign provides the community with information about available services, hours of operation, contact information, and how to use the agency's services.
Interpretation: The public information campaign can include such activities as posters, published brochures, public service announcements, listings in local telephone directories, and outreach to other providers. Strategies should include attention to geographic location, language of choice, age, sexual orientation, developmental level, and the person’s religious, racial, ethnic, and cultural background.

PA-CRI 1.02

 
The agency informs the community when services have a particular focus, such as mental health or rape crisis intervention.
NA The service does not have a particular focus.
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PURPOSE: Crisis Response and Information Services operate as part of the community's crisis response system to provide immediate, dependable responses and reliable information to promote safety and stability for the individual in crisis.
 
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