SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.
 
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.
 
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  CASE CLOSING

A voluntary or involuntary process which occurs when an organization no longer assumes responsibility for providing services to a particular individual, group, or family. Also known as "termination" or "discharge."
 
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  AFTERCARE

Additional services provided beyond the period of primary care that offer continuity and supportive follow-up.
 
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  PLANNING

The process of specifying objectives, evaluating the means for their achievement, and exercising deliberate decision making about appropriate courses of action.
 
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  INTAKE

The client's entry point for services at which eligibility is assessed against established criteria and a preliminary evaluation of the presenting problem occurs.
 
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  LEGAL GUARDIAN

A person who has legal responsibility for the care and management of a person incapable of administering his/her own affairs. In the case of a minor child, the guardian is charged with the legal responsibility for the care and management of the child and of the minor child's estate.
 
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  FAMILY

Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."
 
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.
 
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  TERMINATION

See CASE CLOSING
 
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  CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.
 
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  SERVICE PLAN

A written plan of action based on the assessment of consumer needs and strengths that identifies problems, sets goals, and describes a strategy for achieving those goals and engaging in joint problem solving with the consumer. Also known as a "treatment plan".
 
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  SERVICE RECIPIENT

The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.
 
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  DISCHARGE

See CASE CLOSING
 
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  CAREGIVER

The provider of physical, emotional, and social needs to another person, often dependent and unable to provide for his or her own needs. Caregiver is the generic term used for the direct service providers in Community Care and Support Services (CCS).
 
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  RESEARCH

For purposes of COA accreditation, all forms of internal or external research involving persons served except internal program evaluation and outcomes research, or educational projects performed by students and interns that are part of their professional training.
 
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  QUALITY

In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.
 
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  CASELOAD

The aggregate number of clients and/or consumers of service (including individuals, families, and groups) for whom a given employee is responsible. See also WORKLOAD
 
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Residential Treatment Services
 
Private Org Public Agency  

PA-RTX 18: Case Closing and Aftercare

 
Case closing is a planned orderly process, and aftercare occurs when possible and appropriate.

PA-RTX 18.01

 

Planning for case closing:

  1. is clearly defined and includes assignment of staff responsibility;
  2. begins at intake; and
  3. involves the worker, the resident, a parent or legal guardian, and others, as appropriate.

PA-RTX 18.02

 
When an individual or family is asked to leave the program the agency makes every effort to ensure the person is referred to appropriate services.

PA-RTX 18.03

 
Upon case closing, the agency notifies any collaborating service providers, including the courts, as appropriate.

PA-RTX 18.04

 
When a person's third-party benefits or payments end, the agency determines its responsibility to provide services until appropriate arrangements are made and, if termination or withdrawal of service is probable due to non-payment, the agency works with the person or family to identify other service options.
Interpretation: The agency must determine on a case-by-case basis its responsibility to continue providing services to persons whose third-party benefits have ended and who are in critical situations.
NA The agency does not receive third-party benefits or payments for service.

PA-RTX 18.05

 

An aftercare plan is:

  1. developed with the resident;
  2. supported by the resident’s service plan and
  3. developed sufficiently in advance of case closing to ensure an orderly transition.
Interpretation: The decision to develop a plan for community living is based on the wishes of the service recipient, unless it is mandated. In some programs and services, aftercare planning is an integral part of the service and the agency is expected to be strongly proactive with respect to aftercare planning.

PA-RTX 18.06

 
Aftercare plans identify information and services needed or desired by the person, available supports, and specific steps for obtaining these services.
Research Note: Based on an analysis of administrative data, including the change in profile of youth admitted in recent years to residential care, a statewide study of child and youth well being following residential treatment has found that a significant proportion of youth have difficulty maintaining positive post discharge outcomes. These results are consistent with earlier studies of maintaining gains post discharge and highlight the importance of a supportive post discharge environment for youth and caregivers. Research has found that quality of supports available in the child’s post-program environment is associated with community adjustment, regardless of youth status at discharge, and that treatment gains are more likely to be maintained when youth have supportive community network.
Research Note: Despite evidence that youth who emancipate from care are under prepared, and enacted legislation that provides authorization to strengthen aftercare services, aftercare is generally considered to be the weakest aspect of independent living programs. A recent qualitative study of teens in foster care concludes that aftercare is needed, lacking and strongly recommended.

Research Note: A prospective, longitudinal 15 year, ten cohort study of youth who receive intensive aftercare and long term follow upf ound a low attrition rate, gains in employment experience and matched savings, educational achievement and, with at least two years in the five year program, a positives self-sufficiency trajectory. Findings that education achievement rates compared very favorably with the comparison group. U.S. Hispanic youth, NYC Hispanic, Black and Special Education rates, and US Youth in poverty, support conclusions that aftercare services should be long-term, intensive, flexible and provided by paid professional mentors with reasonable caseloads (15-20 youth). These findings are consistent with evidence that mentoring can work along with necessary services.

PA-RTX 18.07

 
The agency takes the initiative to explore suitable resources and contact service providers, when appropriate and with the permission of the person, family, or legal guardian.

PA-RTX 18.08

 
The agency follows up as appropriate, when possible, and with the permission of the resident.
Interpretation: There are many reasons why follow-up may not be appropriate. These include, but are not limited to, cases where the person’s participation is involuntary, or cases where the individual may be at risk such as in cases of domestic violence

PA-RTX 18.09

 
At case closing the agency documents final evaluation and assessment findings, including unmet needs, as appropriate, and with the knowledge of the person or his/her legal guardian.
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PURPOSE: Residential Treatment Services are delivered according to an articulated philosophy that ties individual needs to specific interventions and education, and to achievement of stated goals, such as gains in measurable skills, increased productivity and pro-social behavior, improved functioning, and a stable living arrangement in the community.
 
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