PA-HCS 10: Personnel Who Provide Services to Older Adults and Special Needs Individuals
NA The agency's care and support services are not specifically designed to serve older adults or individuals with special needs.
All direct service personnel have the experience, personal qualities, and practical skills to work effectively with the population served.
Personnel who provide assessment, care management, and supervision of care for individuals with profound social or emotional problems and complicated medical conditions:
- are qualified by an advanced degree from an accredited program in an appropriate human service field and a minimum of two years supervisory experience in direct services, or case management; or
- have a bachelor's degree and an equivalent number of years supervisory experience and demonstrated skills providing level of care decisions for in home service delivery.
Individuals can demonstrate competence through a combination of appropriate supervision by an individual with an advanced degree, specialized training, experience, and skills.
NA The agency does not provide services to individuals with profound social, emotional problems, and complicated medical conditions.
The agency provides case consultation to its direct service providers through the availability of a supervisor or case manager during all operating hours.