ADMINISTRATION

The personnel responsible for management functions of the organization, including fiscal management, human resources, and service delivery. Such personnel determine organizational goals, acquire and allocate resources to carry out a program, coordinate activities toward goal achievement, and monitor, evaluate, and make needed changes in processes and procedures to improve the likelihood of goal achievement. The term is synonymously used with MANAGEMENT.		  
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  MANAGEMENT

See ADMINISTRATION		  
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.		  
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  SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  SERVICE RECIPIENT

The individuals, groups, organizations, or communities that use, receive, or benefit from programs and services. Service recipients can include consumers, patients, family members, legal guardians, advocates, public/private organizations, employers, and purchasers. All are regarded as significant stakeholders served in a variety of agencies and practice settings.		  
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Administration and Management
  
Private Org Public Agency  

PA-AM 4: Community Involvement and Advocacy

 
The agency effectively informs the public of its mission or purpose, and programs and services, remains informed about community needs and resources, and advocates for comprehensive and coordinated service delivery within the community.

PA-AM 4.01

 

The agency conducts ongoing community outreach and education to:

  1. communicate its mission or purpose, role, functions, and capacities;
  2. provide information about the strengths, needs, and challenges of the individuals, families, and groups it serves;
  3. build community support and presence and maintain effective partnerships; and
  4. elicit feedback as to unmet needs in the community that can be addressed by it.

PA-AM 4.02

 

The agency collaborates with the community to advocate for issues of mutual concern, such as:

  1. improvements to existing services;
  2. filling gaps in service;
  3. the full and appropriate implementation of applicable laws and regulations regarding issues concerning the service population;
  4. improved supports and accommodations for persons with special needs; and
  5. service coordination.
Research Note: The following are commonly cited barriers to service coordination: conflicting goals between agencies, inconsistent screening tools, use of disparate interventions, no incentives for coordination and confidentiality concerns. By partnering with community stakeholders, agencies can effectively address these barriers, improve continuity of care and eliminate unintended consequences of fragmented care.

PA-AM 4.03

 

The agency works in active partnership with service recipients, the system of care, and the public at large to:

  1. assist eligible individuals with access to the full array of services; and
  2. reduce barriers to service use within the service delivery system.

Interpretation: This practice requires that staff understand the services provided by other community providers and require that staff advocate and intervene when families are not receiving access to the full array of needed services.

For example, in response to privatization initiatives, agencies should be proactive in developing a framework for service delivery with community providers to ensure that clients receive all needed services.

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PURPOSE: The agency achieves its vision, mission and strategic goals to assure appropriate use of public resources for the public good through sound administration and effective management.
 
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