The agency has a system of supervision that supports effective use of agency resources and positive outcomes.
Supervisors have sufficient time to provide individual or group supervision as appropriate to individual needs or program type, and to conduct evaluation and training activities.
When assigning supervisory responsibilities, the agency considers:
Interpretation: COA recommends that generally supervisory ratios do not exceed 1:8.
Note: Please see Worksheet: HR Caseload and Staff Qualifications in the Tools Index for additional assistance with this standard.
Supervisors are responsible for:
Interpretation: Supervisors should maintain an administrative file with up-to-date documentation of each supervisory session, including the date and duration of each session as well as a brief outline or summary of what was discussed, including case consultation notes. Please note, only information directly related to the delivery of services, such as results of routine case reviews, should be included in the client's case record. Please see service planning and monitoring standards within each service section for more information on what should be assessed during routine case reviews.
Supervisors of direct service personnel are competent to assess the needs of service recipients, the resources available to meet those needs, and the legal and policy requirements governing service delivery.
Direct service volunteers, student professionals, and interns are directly supervised by licensed or otherwise accountable professionals.
NA The agency does not use direct service volunteers, student professionals, or interns.
Supervisors support and enhance staff’s ability to perform their jobs by teaching and modeling, as appropriate:
Supervisors are able to:
Interpretation: This standard requires that supervisors who interview prospective employees receive training on both permissible and impermissible or unlawful categories of interview questions pursuant to applicable employment and labor laws.
Supervisors of direct service personnel assume the following administrative responsibilities, as appropriate: