are trained and qualified to meet the needs of homeless individuals and families.
Personnel providing outreach services are nonjudgmental and patient, and possess:
- the ability to establish and maintain trusting relationships;
- the ability to handle rejection;
- sensitivity to the needs of individuals and families in crisis;
- the capacity to view all persons positively and recognize their strengths;
- positive regard and respect for service recipients;
- the ability to assess need for care;
- cultural and linguistic competence; and
Outreach workers receive training and supervision, including:
- the nature of the service population;
- methods of engaging individuals and families;
- crisis intervention methods;
- making linkages and referrals to community services;
- identifying medical needs or problems and the special health needs of the target population; and
- the agency's plans for managing medical or psychiatric emergencies.
Outreach workers receive training and supervision on the special service needs of service recipients, including, as appropriate:
- individuals coping with substance abuse and/or mental health issues, including dual diagnosis;
- individuals with HIV/AIDS;
- individuals and families who have been victims of violence, abuse, or neglect;
- pregnant and homeless mothers with young children;
- homeless and runaway children and youth;
- persons involved with the criminal justice system, including ex-offenders;
- persons with developmental disabilities; and
- older adults.
Outreach workers who have frequent contact with mentally ill or chemically dependent individuals have clinical
skills and/or are supervised by personnel with such skills.
Personnel engaged in street outreach receive training in street safety and the agency's safety guidelines.
NA The agency does not provide street outreach.
The program director has supervisory experience and:
- a bachelor’s degree and two years’ experience in human services; or
- substantial experience in human services, including at least two years experience with shelter or outreach services.
Caseloads are regularly reviewed, and are based on an assessment of the following:
- the qualifications, competencies, and experience of the worker, including the level of supervision needed;
- the work and time required to accomplish assigned tasks and job responsibilities; and
- service volume, accounting for assessed level of needs of new and current clients and referrals.
PURPOSE: Outreach Services
engage homeless individuals and families as a first step to accepting care for immediate health and safety needs, using services and resources, including housing resources, and taking steps to become integrated into the community