PA-HR 6 - Performance Review
The agency holds both supervisors and supervised personnel accountable for performance and facilitates open, two-way communication as a means to encourage performance improvement.
Update: Revised Standard - 03/01/11
PA-HR 6 Original Standard:
The agency holds personnel accountable for their work performance.
The agency has a process for providing every full-time and part-time employee and volunteer with an ongoing performance review at regular intervals that involves the employee or volunteer and the supervisor.
Update: Added Second Interpretation - 05/01/11; Update: Revised Standard, Revised First Interpretation - 03/01/11
PA-HR 6.01 Original Standard and First Interpretation:Every full-time and part-time employee and volunteer receives a written annual performance review conducted by the person to whom s/he reports.
Interpretation: Performance reviews are conducted in-person where possible. Casual volunteers do not need to be evaluated.
related PA-TS 3.03
Interpretation: Performance reviews should be conducted in-person where possible. Casual volunteers do not need to participate in the agency’s performance review process.
Interpretation: When determining the timelines for the performance review, the agency may consider the qualifications and experience of the worker and the supervisor, and the complexity and intensity of the service.
The performance review process assesses job performance, recognizes accomplishments, provides constructive feedback, and emphasizes self-development and professional growth, in relation to:
Update: Revised Standard, Added Research Note - 03/01/11
PA-HR 6.02 Original Standard:
Performance evaluations assess job performance, and emphasize self-development and professional growth, in relation to:
The agency promotes a work environment that supports active participation by personnel in the performance review process.
Update: Revised Standard, Added Interpretation - 03/01/11
PA-HR 6.03 Original Standard:
Personnel have the opportunity to sign the performance review, obtain a copy, and provide written comments.
Interpretation: Staff members should have the opportunity to sign, obtain a copy of, and provide comments on all written reviews.
Interpretation: Mechanisms used to monitor quality may include quarterly quality improvement review, evaluation of services, or another assessment performed by a third party.
NA Services are not provided by independent contractors.