
	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	PERSONNEL The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards


	PROGRAM A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.


	QUALITY In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.

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PA-YD 13: Personnel Qualifications

Personnel are qualified to operate the program and work with youth.

Note: COA recognizes that the job titles used in some programs may vary from the titles listed below. Accordingly, the responsibilities assumed by personnel will determine the qualifications required. Please see the PA-YD related file “Personnel Qualifications and Responsibilities” for more information.

Research Note: Literature emphasizes that a skilled, stable, educated, well-trained, and motivated workforce is key to providing the quality programming that can promote positive outcomes for youth.

PA-YD 13.01

Program Administrators have the education, experience, and professional preparation needed to perform their job responsibilities.

Note: Refer to the PA-YD related file “Personnel Qualifications and Responsibilities” for more detailed criteria.

PA-YD 13.02

Site Directors have the education, experience, and professional preparation needed to perform their job responsibilities.

Note: Refer to the PA-YD related file “Personnel Qualifications and Responsibilities” for more detailed criteria.

PA-YD 13.03

Senior Group Leaders have the education, experience, and professional preparation needed to perform their job responsibilities.

Note: Refer to the PA-YD related file “Personnel Qualifications and Responsibilities” for more detailed criteria.

PA-YD 13.04

Group Leaders have the education, experience, and professional preparation needed to perform their job responsibilities.

Interpretation: If incoming staff do not meet the education, experience, and professional preparation requirements for group leaders outlined in the “Personnel Qualifications and Responsibilities” chart, the agency takes steps to provide the support and training opportunities needed to ensure the individual is capable of performing his or her job responsibilities. This should include an orientation prior to working with youth, ongoing internal and external training and educational opportunities to support their professional development, and direct supervision and guidance from an appropriately qualified staff person.

Note: Refer to the PA-YD related file “Personnel Qualifications and Responsibilities” for more detailed criteria.

PA-YD 13.05

Assistant Group Leaders have the education, experience, and professional preparation needed to perform their job responsibilities.

Note: Refer to the PA-YD related file “Personnel Qualifications and Responsibilities” for more detailed criteria.

PA-YD 13.06

To ensure the safety of program participants and determine the appropriateness of hiring prospective personnel, screening procedures for new employees, contractors, and direct service volunteers include:

fingerprint-based state and federal criminal history record checks;
child abuse and neglect registry checks; and
sex offender registry checks.

Interpretation: The agency should ensure that it complies with all applicable federal, state, and local laws and regulations in conducting these checks. If an agency is not legally permitted to implement part of this standard (e.g., it can only conduct name-based checks, not fingerprint-based checks), it should be prepared to provide documentation (e.g., copy of a law or regulation) demonstrating that this is the case.

The agency should also consult with legal counsel about any concerns regarding the appropriate use of background information. Background checks yield information, but the agency must decide how to use the information it obtains. Accordingly, the agency should define what offenses will disqualify an applicant, but should also take care to ensure that it does not illegally discriminate in its hiring practices.

This standard applies to anyone who has direct, unsupervised contact with children and youth, or has the potential to have unsupervised contact with children and youth. However, the agency is not required to conduct background checks for licensed staff if it has verified that background checks are conducted as part of the licensing process. However, the agency may choose to do so. The agency is also not required to impose the requirements of this standard on personnel already employed by the agency. However, some agencies may wish, or be required, to conduct periodic re-investigations of all PA-YD personnel, including those already employed.

Research Note: Most agencies permanently disqualify anyone convicted of sex-related crimes, violent crimes, and crimes involving children. For other types of crimes, agencies might consider factors such as the age of the person at the time of the offense, how long ago the offense occurred, the person’s attitude about the offense, and the person’s lifestyle since the offense.

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	PURPOSE: Youth who participate in Youth Development Services gain the personal and social assets needed to support healthy development, increase well-being, and facilitate a successful transition through childhood, adolescence, and into adulthood.

RELATED FILES