SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.
 
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  QUALITY

In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.
 
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  APPROPRIATENESS

The degree to which a particular service, placement, treatment, intervention, or activity is: best suited to an individual's needs; not excessive, unduly intrusive, or restrictive; anticipated to be effective in achieving the desired and specified outcomes; and adequate or sufficient in quantity to address the problem.
 
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

 
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  INDICATOR

A described activity, event, outcome, or benchmark used for measurement in monitoring the quality and outcome(s) of service.
 
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  FAMILY

Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."
 
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  ETHICS

Formal principles or values used to determine whether practices are right or wrong, good or bad. Most professional organizations have ethical codes that define general standards of appropriate professional conduct.
 
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  TERMINATION

See CASE CLOSING
 
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  MONITORING

An evaluation involving a periodic review of consumer services, organizational activities, or conduct. Specifically, monitoring is an activity of case coordination, whereas more broadly, monitoring is an evaluation technique used in overall quality assurance.
 
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  CAREGIVER

The provider of physical, emotional, and social needs to another person, often dependent and unable to provide for his or her own needs. Caregiver is the generic term used for the direct service providers in Community Care and Support Services (CCS).
 
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  CASE

A general term used to designate clients (including individuals, families, and groups) served by an organization for purposes of monitoring the provision of services. A foster care case is generally based on the placement of an individual child, although casework for the child may include services to the child's family. A child protective services case is based on an entire family household if a family assessment model is used; otherwise a case is defined as a child.
 
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  PLANNING

The process of specifying objectives, evaluating the means for their achievement, and exercising deliberate decision making about appropriate courses of action.
 
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.
 
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  PROGRAM

A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.
 
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Adult Guardianship
 
Private Org Public Agency  

PA-AG 8: Guardian of the Person

 

The guardian of the person:

  1. honors the wishes of the individual to the greatest extent possible;
  2. makes informed decisions on behalf of the individual;
  3. promotes improved quality of life and continued development of capabilities; and
  4. monitors the quality and appropriateness of direct services as needed.
NA The agency acts as guardian of the estate only.

PA-AG 8.01

 
The individual participates in personal decision-making to the greatest extent possible given his or her assessed capacity for decision-making and subject to state law and court order.

PA-AG 8.02

 

The agency has established procedures for ethical decision-making that include the consideration of:

  1. available options;
  2. how each option can support the achievement of desired outcomes;
  3. risks and benefits of each option;
  4. the expressed wishes of the individual as appropriate and subject to state law or court order;
  5. input from involved parties as appropriate; and
  6. the court order outlining their decision-making authority.
Update: Added First Research Note - 06/01/10
Added First Research Note
Interpretation: Ethical decision-making procedures must be consistent with state law and the court order. The guardian should determine the individual’s wishes by considering how the individual has made similar decisions in the past, verbal and non-verbal indicators of preference, or written documentation of the individual’s expressed wishes, such as advance directives that were developed prior to the individual’s loss of decision-making capacity. Involved parties can include close friends and family, doctors, internal ethics committees, the court, attorneys, or religious leaders.

Research Note: The National Guardianship Association has developed two resources that provide additional guidance concerning guardianship ethics: the NGA Standards of Practice, and A Model Code of Ethics for Guardians. For more information about accessing these resources, please see the PA-AG Reference List.

Research Note: Advance directives are documents which enable the individual to make decisions about the care he or she wishes to receive during periods when the individual may be unable to make his or her wishes known. Advance directives fall into two major categories: (1) instructive directives, commonly known as a living will, and (2) proxy directives, more commonly known as durable power of attorney, including financial and medical powers of attorney. Instructive directives allow the individual to make advance decisions regarding the specific therapies or interventions to be used should he or she become incapacitated. A proxy directive allows the individual to identify a surrogate decision-maker, who will take responsibility for his or her medical or psychiatric care in the event he or she becomes incapacitated.

In some states, parents of children with disabilities are encouraged to develop written documents or plans that outline steps to meet their son or daughter’s personal or financial needs should the parent no longer be able to care for him or her. It may be appropriate for agencies to consider the contents of such plans when making decisions on the individual’s behalf.

PA-AG 8.03

 

To ensure compliance with previously established advance directives, guardianship workers:

  1. provide copies to relevant medical and/or psychiatric service providers; and
  2. store copies in a safe and accessible location.
Research Note: Studies have shown that a major cause of non-compliance with advanced directives is a lack of awareness among service providers that a directive exists.

PA-AG 8.04

 

Improved quality of life and increased capacity are promoted by:

  1. encouraging relationships and a sense of connectedness;
  2. identifying services and supports that will promote continued growth and improved capacity;
  3. helping the individual to develop a sense of value or purpose; and
  4. regularly re-assessing the individual’s capacity and pursuing termination of guardianship or a change to the court order as appropriate.

PA-AG 8.05

 

The guardianship worker works with, or on behalf of, the individual to:

  1. arrange for needed or requested services as identified in the guardianship plan;
  2. monitor the quality and appropriateness of services; and
  3. facilitate the initiation or termination of services as appropriate.
Interpretation: The guardian tailors the type and frequency of service monitoring according to the requirements of the court order, the needs of the individual, frequency and intensity of the services being provided, and frequency of contact with informal caregivers and cooperating providers.

PA-AG 8.06

 

The guardianship worker monitors the quality and appropriateness of services by:

  1. directly communicating with current service providers;
  2. attending case conferences as appropriate;
  3. observing the effectiveness of services through regular contact with the individual; and
  4. participating in direct-service planning teams with outside providers.

PA-AG 8.07

 
The agency maintains a comprehensive, up-to-date list of community programs and services, and information on how to access them.

PA-AG 8.08

 

Each individual has an emergency response plan that includes, as appropriate:

  1. developing food or emergency kits;
  2. awareness of evacuation procedures at residential facilities where the individual resides;
  3. conducting emergency drills as needed;
  4. inclusion in local or state-wide emergency plans or evacuations; and
  5. search and rescue procedures for individuals with a history of wandering.
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PURPOSE: Individuals who receive guardianship services maintain a level of independence and self-determination appropriate to their functional capacity, and are at minimized risk of abuse, neglect, or exploitation.

 
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