The EAP senior manager or equivalent is qualified by:
Assessment and referral, and short-term counseling personnel are qualified by:
Interpretation: When agencies utilize interns, individuals working towards licensure, or are unable to recruit individuals with an advanced degree, they should receive appropriate training and ensure that supervision is provided by a professional with an advanced degree. Examples of related experience can include in-house EAP training; training and experience in organizational dynamics; CEAP designation; at least 2,500 hours post-master’s degree clinical experience; or two years of EAP experience in a management, consultant, and/or direct service role.
Interpretation: This applies to services provided through all means, including face-to-face, telephone, and online services.
Information and referral and intake staff possess an associate’s degree in a human services profession and at least one year of clinical practicum in social work, psychology, mental health, or another human services profession.
Each year, EAP counseling professionals complete required state professional development hours (PDHs), continuing education units (CEU), or the equivalent.
Interpretation: Such requirements are completed at accredited colleges/universities, other licensed institutions, or through EASNA, EAPA, or CEAP-sponsored courses. Criteria for selection of affiliates require ongoing attainment of state-required professional development hours, continuing education units, or other professionally required training.
Counselors receive training and demonstrate knowledge of:
Non-clinical staff, such as account managers, receives training on:
EAP staffing procedures address back-up and support in managing cases that involve threats of violence, including homicidal and suicidal ideation.
The EAP has a system to analyze its capacity to meet the demand for services.
Interpretation: The system needs to address the EAP’s capacity to provide services in relation to responding to risk level according to urgency, as well as its ability to manage its network to meet demand.