SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  QUALITY

In this context, the extent to which contemporary and generally recognized standards for professional practice are met and exceeded, and desirable service outcomes achieved.		  
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  CONSUMER

The individual, family, group, or community that seeks or receives services.		  
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  COMMUNITY

A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.		  
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  MANAGEMENT

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Network Administration
  
Private Org Public Agency  

PA-NET 1: Network Characteristics

 
The network operates through a centralized entity or structure that provides for the integration and coordination of services of participating entities or community partners.

PA-NET 1.01

 

The network is legally authorized to operate as a:

  1. separately incorporated entity that coordinates and manages care on behalf of a group of cooperating organizations; or
  2. designated lead agency or management entity; or
  3. group of public and/or private providers organized to integrate and coordinate services.

PA-NET 1.02

 

The network:

  1. defines in writing the scope of services offered;
  2. establishes a written agreement regarding services to be provided by specific network members, community partners, or practitioners in the network; and
  3. structures services so it can readily adapt to changes in the service environment and the needs of persons served to achieve desired outcomes.
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PURPOSE: Network services are delivered to a defined population through an integrated network of providers with the goal of ensuring optimal access, quality of care, and consumer satisfaction.
 
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