provide services that help individuals live in the community and, when appropriate, make a successful transition to self-sufficiency and independent living.
Personnel are qualified by training
, skill, and experience, and are able to recognize individuals and families with special needs
Personnel providing counseling and case coordination services possess:
- bachelorís degree in social work or another human service field; and
- skills in case work, group work, and case coordination.
Supervisors of direct service personnel are experienced in delivering direct services and are qualified by:
- an advanced degree in social work or another related human service field; or
- a bachelorís degree in social work or a comparable human service field and two yearsí direct experience in service delivery.
Case managers receive in-service training on the following topics:
- methods of engaging individuals and families;
- how to establish a consumer-case manager relationship;
- issues related to individuals and families involved with multiple systems;
- case advocacy;
- houses resources and community programs and how to access services;
- public assistance programs, eligibility requirements, and benefits;
- how to help individuals live in the community or transition to independent living;
- crisis intervention methods; and
- the organizationís plans for managing medical or psychiatric emergencies.
Personnel receive training and supervision on the special service needs of individuals, including, as appropriate:
- individuals coping with substance abuse and/or mental health issues, including dual diagnosis;
- individuals with HIV/AIDS;
- individuals and families who have been victims of violence, abuse, or neglect;
- pregnant and homeless mothers with young children;
- persons involved with the criminal justice system, including ex-offenders;
- persons with developmental disabilities; and
- older adults.
Caseloads are adjusted according to the individuals' needs, service goals, timelines, or the service model used, but generally do not exceed:
- 15-18 cases for each direct service provider responsible for counseling services;
- 20-30 cases for case coordinators; or
- an appropriate mix of the above.
Caseloads are regularly reviewed, and are based on an assessment of the following:
- the qualifications, competencies, and experience of the worker, including the level of supervision needed;
- the work and time required to accomplish assigned tasks and job responsibilities; and
- service volume, accounting for assessed level of needs of new and current clients and referrals.
Individuals and families that use Supported Community
maintain stable residency in the community by developing personal support systems in order to live as independently as possible.