SERVICE

One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.		  
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  EMPOWERMENT

The process of helping individuals, families, groups, or communities to increase their personal, interpersonal, political, social, and/or economic strength or position and to develop influence that may impact their circumstances.		  
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  PERSONNEL

The body of employees and/or volunteers that carries out the organization's tasks under the organization's administration and/or supervision. This definition does not include foster parents who are specifically referenced in relevant standards		  
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  CULTURE

The customs, habits, values, skills, technology, beliefs, and religious, social, and political behaviors of a group of people in a specific period of time.		  
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  PROCEDURES

Written instructions that outline the steps for performing a task(s) or operationalizing an administrative or service delivery process. A procedure can be written as a step-by-step set of instructions or as a narrative description of a process. A procedure tells someone how to do something not just what to do.

Unlike policies, procedures do not need to be approved or reviewed by the governing body, and need not be associated with a specific policy. For example, whereas a broad anti-discrimination policy requires grievance or other procedures in order to be operationalized within an organization, assessment procedures do not require a governing body approved assessment policy.

Note: Procedures are sometimes referred to as administrative policies.

  
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  FAMILY

Two or more people who consider themselves family and who assume obligations, functions, and responsibilities generally essential to healthy family life. Child care and child socialization, income support, long-term care, and other caregiving are among the functions of family life. The definition of "family" will rest with an individual's indication of who plays a family member role, including current or former foster family, adoptive family, extended family members, fictive kin, or significant others. Organizations that believe family is the central constellation in a child's life, and that family attachments are of primary importance for human development, will strive to work with professional staff to develop a common understanding of "family."		  
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  CONFIDENTIALITY

An ethical and practice principle that requires the protection of information shared within a professional-client relationship. An organization that upholds confidentiality prohibits personnel from disclosing information about persons served without their written consent.		  
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Domestic Violence Services
  
Private Org Public Agency  

DV 12: Rights of Shelter and Safe Home Residents

 
Residents are treated with dignity and respect.
NA The organization does not provide shelter or safe home services.

DV 12.01

 
Shelter personnel and safe home providers respect the dignity, culture, values, goals, and sexual identity of survivors.

DV 12.02

 

Shelter or safe home rules and expectations are:

  1. developed with survivors;
  2. distributed to survivors, or posted in visible locations; and
  3. designed to promote safety, comfort, healing, and empowerment.
Interpretation: Shelter personnel and safe home providers should attempt to appropriately balance the control necessary to run an efficient and comfortable residence with the freedom necessary for survivors to gain a sense of empowerment. Although it is important that there are rules to maintain safety, shelters and safe homes should also enable survivors to regain control of their lives by making decisions, for example, about daily schedules, spending money, and contact with support systems.

DV 12.03

 

The shelter or safe home has written policies and procedures for expelling individuals or families that:

  1. are provided at admission;
  2. state reasons or conditions for which an individual or family may be expelled;
  3. are clear and simple, avoiding overly rigid and bureaucratic language and rules;
  4. include timely due process provisions;
  5. describe the conditions or process for re-admission; and
  6. require all reasonable efforts be made to provide an appropriate referral.

DV 12.04

 
Shelter personnel and safe home providers receive written information about protecting survivors’ confidentiality.
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PURPOSE: Individuals who receive Domestic Violence Services gain a sense of empowerment, improve their well-being, and increase their ability to live safely and independently.
 
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