Individuals and families participate in a comprehensive, individualized, strengths-based, culturally-responsive assessment
of disaster recovery related needs.
Note: Refer to the Assessment Matrix
for additional assessment criteria
. The elements of the matrix can be tailored according to the needs of specific individuals or service design. In disaster recovery case management, special attention is given to assessing the financial impact of the disaster on an individual or family
and disaster-related resources already accessed and needed.
The information gathered for assessments is comprehensive, directed at concerns identified in the initial screening, and limited to material that is pertinent for meeting service requests and objectives
There may be delays in client
identification of needs and the ability to discern disaster specific impacts on life circumstances.
Assessments are conducted in person at a mutually agreed upon location and include assessment of natural supports and helping networks.
Conditions may require beginning an assessment by telephone and continuing in person at a location that takes into account client and worker safety, client confidentiality
, and client accessibility. In-home visits are optimal for completing a comprehensive assessment.
who conduct assessments are qualified by training
, skill, and experience, can recognize individuals and families with special needs
and vulnerabilities, and are knowledgeable about available supplemental resources.
The organization promptly provides or advocates for referrals
and coordinates arrangements for specialized assessments, as needed.
Though limited, determination of outcomes for victims of disasters relative to types of services received is now receiving attention in professional literature. Such resources sometimes provide a comprehensive list of the many services that can be offered and useful program performance
Assessments are conducted in a culturally responsive manner to identify resources that can increase service participation and support the achievement of agreed upon goals.
Culturally responsive assessments can include attention to geographic location, language of choice, and the person’s religious, racial, ethnic, and cultural background. Other important factors that contribute to a responsive assessment include attention to age, sexual orientation, differences in abilities, and developmental level.
Assessments are completed within timeframes established by the organization.
Organizations should establish timeframes that are sensitive to the needs of individuals and families, ongoing recovery efforts and deadlines, and support the timely development of a recovery plan.
Engagement and assessment are characterized by:
- sensitivity to the willingness of the person or family to be engaged;
- sensitivity to differences in presentation of needs over the phases of recovery and changes in availability of resources;
- a non-threatening manner;
- respect for the person, his/her autonomy, culture, and confidentiality; and