DRCM 1: Access to Service
The organization works with community
partners and resources to minimize barriers that prevent individuals and families from accessing services.
Case managers are knowledgeable about current, applicable eligibility requirements and application processes, including:
- how to determine eligibility; and
- specific registration or procedural sequence of service delivery requirements to avoid duplication or loss of benefits.
NA Eligibility requirements are not in force or do not apply.
National organizations with a shared responsibility for delivery of case management services on a community-wide basis provide local case managers with clear, consistent guidelines outlining:
- expectations for seeking and securing cooperation from partners and resources;
- scope of responsibility; and
- how and when to obtain decision making guidance locally, as well as through the national organization, as needed.
NA The organization is not affiliated with a national organization.
Local organizations with responsibility for delivery of case management services have in place an established, agreed upon plan for working in cooperation with other service providers that addresses barriers to access.
Organizations recognize that efficient recovery operations depend upon coordination at all levels of service delivery and strive to enhance cooperative efforts to address disaster-related needs. Examples of cooperation that address barriers to access would be community arrangements for provision of care and services for school age children that make it possible for adults to participate in disaster recovery services; transportation services for persons with disabilities
; and providing, or arranging for, bilingual personnel
or translators to address the communication needs of individuals.
Effective, culturally-competent outreach
strategies connect potential service recipients
with accurate, appropriate information about community resources and service availability and eligibility.
Case managers may receive cases through referral from another service provider or service unit within the organization that is responsible for outreach. Case managers that play no direct role in determining eligibility should; however, have sufficient current information about eligibility to answer service recipient questions.