FEC 15 - Personnel
Services are provided by trained and qualified personnel.
Supervisory personnel and counselors have the experience, training, and practical skills to effectively help individuals with financial management or credit problems.
related TS 3
All counseling personnel obtain and maintain a nationally recognized counselor certification status within twelve months of the date of assuming the role of counselor.
Update: Revised Standard - 06/01/10
FEC 15.02 Original Standard:
All counseling personnel obtain and maintain a nationally recognized counselor certification status within twelve months of date of hire.
Interpretation: The organization may wish to check with its member association for national institutions that offer either online or face-to-face certification programs for counselors.
Interpretation: Counselors providing housing counseling maintain appropriate certification.
Counseling personnel receive training in financial education and counseling methods and practices before providing services.
Personnel receive training on:
Council on Accreditation • Copyright 2008