FEC 1 - Service Initiation
Clients participate in an individualized assessment to determine a customized course of service for their financial situation.
Prompt, responsive screening practices:
Update: Revised Standard, Added Interpretation - 06/01/10
FEC 1.02 Original Standard:
An organization that provides services via the telephone or Internet:
Interpretation: Prior to responding to information requests, the client must provide proper identification information such as a password, account number, or social security number.
NA The organization only provides in-person services.
The organization does not deny consumers access to services.
Interpretation: Services cannot be denied for any reason, including the need for counseling without a DMP, unemployment, self-employment, or types of debt.
Assessments conducted during the initial counseling session include:
Interpretation: Assessments are completed within timeframes established by the organization.
Assessments are responsive to cultural factors brought to the attention of the counselor and identify resources that can increase service participation and support the achievement of agreed upon goals.
Interpretation: Cultural factors may include geographic location, language of choice, and the person’s religious, racial, ethnic, and cultural background. Other important factors that contribute to a responsive assessment may include attention to age, sexual orientation, and developmental level.
Assessments include a review of the client’s housing status, including an affordability analysis and any potential threats to safe and adequate housing.
Interpretation: When housing costs represent a substantial portion of the client’s net income; when housing is threatened due to rent, mortgage, property tax, and/or utility delinquencies; or when other conditions exist that threaten the client’s housing status, the organization provides appropriate housing counseling and education and/or provides referrals to other organizations within the client’s community that provide appropriate housing counseling and education services.
Council on Accreditation • Copyright 2008