
	PROGRAM A system of services offered by an organization. For example, an organization providing a mental health service may offer several mental health programs to different populations, e.g., a mental health program for adolescent teens. The word "program" can be used interchangeably with the word "service" or to describe specific programs.


	SCREEN A preliminary test administered to a client to determine whether he/she meets eligibility criteria for the services offered by an organization.


	ELIGIBILITY The degree to which an individual, family, group, or community meets the specific criteria and qualifications required to receive goods, benefits, or services.


	CRITERIA Systematically developed, objective, and quantifiable statements used to assess the appropriateness of specific decisions, services, and outcomes.


	SERVICE One or more organization-operated programs or activities that have a common general objective and deploy the organization's material and human resources in a planned and systematic manner. An organization that publicly promotes or identifies itself in writing as offering a service, is licensed to deliver a service, assigns personnel and/or space to a service, or allocates financial resources to a service is considered to offer that service.


	PRACTICE Established actions or ways of proceeding in the regular performance of organizational duties. Policies and procedures often guide practice.


	COMMUNITY A specific group of people living in the same locality and who may share a common culture, values, and norms. Communities can also be defined by race, religion, ethnicity, age, occupation, political status, tribal affiliation, interest in particular problems or outcomes, or other common bonds. The term "community" encompasses worksites, schools, tribes, residential neighborhoods, business districts, recreational areas, and health and human service sites.

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	Ways to Work

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Service Delivery Administration Standards

Service Standards

WtW 3: Service Initiation

The organization screens applicants promptly and responsively according to established eligibility criteria.

WtW 3.01

Individuals are screened and informed about:

how well the individual's request matches the program's services; and
what services will be available and when.

WtW 3.02

Prompt, responsive screening practices:

ensure equitable treatment; and
support timely initiation of services.

WtW 3.03

Whenever possible, individuals who cannot be served, or cannot be promptly, are referred to appropriate community resources.

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	PURPOSE: The Ways to Work program helps participants maintain employment or remain in school.

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