DDS 2: Screening and Intake
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The organization
screens applicants promptly and responsively to identify and direct individuals to appropriate services.
Interpretation: Timeframes for initiating and completing screening are established by the organization and can reflect variations in
program or service and the
service population.
Individuals are screened at intake and informed about:
- how well the individual's request matches the organization's services;
- what services will be available and when;
- the individual's rights and responsibilities; and
- the organization's responsibilities to the individual.
NA Another organization is responsible for screening, as defined in
contract.
Prompt, responsive screening practices:
- ensure that individuals and families are treated equitably;
- include assignment of a primary contact person within the agency;
- address criteria for determining when a more intensive service is necessary;
- support timely initiation of services; and
- provide for placement on a waiting list, if desired.
Interpretation: The primary contact can be an agency-wide contact or specific to the program or programs being used by the individual.
Individuals and families who cannot be served, or cannot be served promptly, are
connected to appropriate resources.
NA The organization: (1) accepts all
clients, or (2) only receives clients by referral, and is required by contract to accept all
referrals.