HOW DO WE SUSTAIN ACCREDITATION?

Accreditation is key to sustaining a culture of quality within an organization. COA's maintenance of accreditation processes enhances the value of accreditation in the post-accreditation years by promoting continuous implementation of/performance with COA's standards throughout an organization's accreditation cycle. These mechanisms ultimately increase the value of COA accreditation to the organization's internal and external stakeholders.

COA's maintenance of accreditation process is composed of three components:

1. Self-reporting of critical incidents and significant occurrences. (see Related Files)
2. Participation in the review of third-party concerns or complaints
3. Completion of an Annual Maintenance of Accreditation (MOA) Report (see Related Files).

The MOA Report:

• Demonstrates your organization's commitment to the pursuit of organizational excellence and quality service delivery for persons served.
• Affirms your organization's ongoing implementation of/performance with COA's standards.

Following COA’s review of the annual MOA Report, an accredited organization may receive recognition for demonstration of an exemplary quality/performance improvement initiative. Recognition received by accredited organizations has progressively increased within the last few years (see “Recognition Received” under Related Files). COA is pleased to provide to the public the names of these accredited organizations for 2010 (see “Organizations Recognized for MOA Reports 2009-2010” under Related Files).

Organizations are also recognized for presenting an excellent review and strong management of consumer incidents self-reported to COA (see Organizations Recognized for Post-Incident Review - 2010).

During the time an organization is not pursuing COA accreditation, it is welcome to contact COA's Client Relation Division regarding all accreditation-related questions. Additionally, it can access standards updates by visiting the Updates page.