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HOW DO WE USE THE COA QUESTIONNAIRES?

Stakeholder surveys are used by COA Peer Reviewers to learn how key stakeholders perceive your organization and experience its services. They are an important source of evidence that peer reviewers use when determining the ratings for many standards.

Following is a list of COA’s Stakeholder Surveys:

Advisory Body/Council Survey
Community Survey
Consumer Survey (English and Spanish)
Contractee Survey
Foster Parent Survey (English and Spanish)
Governance Survey
Personnel Survey
Supervisors and Managers Survey
EAP Stakeholder Survey
EAP Affiliate Survey
Network Stakeholder Advisory Body Survey
Network Community Survey
Network Consumer Survey
Network Governance Survey
Network Provider/Independent Contractor Survey
Network Management Entity Personnel Survey
Member Agency Survey

COA is happy to introduce a new paperless electronic (telephonic and web-based) survey process. This process is a cost-effective, streamlined means to survey your stakeholders.

Your COA Coordinator will send you the custom URLs (web addresses) and telephone numbers for each survey. You will be asked to distribute these surveys to stakeholders 6 months prior to your scheduled site visit date. Complete instructions for distributing survey information via the electronic process can be found below.

PRIVATE SURVEYS – ELECTRONIC PROCESS (TELEPHONIC AND WEB-BASED)
Electronic Survey Instructions
Instructions for Translating Surveys Into Other Languages

Some organizations are eligible to receive aggregated survey results from COA. See "Stakeholder Questionnaire Results" in (Related Files).

Organizations may compare their results to the results received for all of COA accredited organizations. See “Stakeholder Survey Results Benchmark” in (Related Files).

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